Brett H.
1/5
My Family chose this facility for my 91 year old Father and his first day was November 3, 2023. Initially he was receiving adequate care. Over time he was left with wet briefs for extended periods of time as he repeatedly pushed the assistance button in vain to summon a CNA or Nurse to attend to his needs. My Younger Sister became the main person who changed his diaper after she got off work in the early evening and weekends having found my Father in a soiled diapers continually to the point of tedium. All of the Staff was not incompetent. There was a limited roster of CNA's and Nurses that worked hard and attended to patient care as they were trained to do. Unfortunately, many of the good workers got ran off by the dominate culture of the individuals that work there that were incompetent. The Therapy Staff was excellent. They were very Professional and practiced great patient care while working hard to help the Patients with their Professional knowledge. I wish there was another row of five stars I could fill out for the Therapists in it's entirety and include in this five star the hard working CNA's, Nurses and Staff in other areas who are to be commended. The worse aspect of Colonel Glenn Nursing and Rehab is the upper Management, not the Middle Level Managers or the Social worker and head Nurses but specifically the Head Financial Girl and the Administrator. My Fathers care was paid for by Tri Care Military Insurance for 100 days. After that he went on Private pay at a rate of $385.00 a day. Having checked price ranges for patients in comparable Nursing and Rehab facilities in the Little Rock area it was discovered the average was around $300.00 a day. When the Administrator and Financial Girl where questioned by me as to why they charged $85.00 more a day over other facilities, they both told me their hands were tied on the price point because the State of Arkansas sets the rate they can charge. I HATE TO BE LIED TO! I knew it was true that the State set the rate for Medicare and such but not for Private Pay. My Family paid the $11,165.00 dollars for the Month of February. I was told on the day we paid for the month of February that I could not get a receipt for the payment until the following day? I went back the next day with to get the receipt and to gain proof of both the Administrator and Financial Girl repeating the lie they told me about the State setting the rate they can charge on an audio recording on my phone. I got the recording of them but the Administrator and Financial Girl had both changed their story with no mention of the State of Arkansas setting the rate but now the higher charge was justified by the quality care they provide and the large amount of beds they have in their newer facility. We got my Father out of this garbage Nursing Home Facility on February 20th, 2024 which is ran by people who have no morals driven only by monetary gain and who are Disciples of the Attorney Michael Morton, who resides in Fort Smith, Arkansas. Michael Morton owns Colonel Glenn Nursing and Rehab facility along with 30+ other similar facilities in Arkansas and Oklahoma. I was told on my Fathers last day in the Colonel Glenn Nursing and Rehab we could expect a refund of $3850.00 around mid- March. Mid March came and went, Mid April came and went. With May around the corner I stopped by the facility and asked the Financial Girl when we might expect the refund for my Fathers over payment? First thing out of Financial Girls mouth was, "Oh, I bet I know why you are here". I asked her to please mail the refund to my Father's address and she said she would get the refund to us. On May 14, I stopped in again and went straight to the Administrators Office and told her we were promised the refund two weeks ago. The Administrator said she would have a refund check for my Father in the amount $3850.00 by Monday of the following week. Finally Got it on May 15. Do not allow any member of your Family to be a patient at Colonel Glenn Nursing and Rehab or possibly any other property owned by Mr. Michael Morton.
